AutoReqId 5377BR
Common Job Title DPP Doc Advisor
Primary Work Location NY, White Plains
Compensation Range: $43,100 - $71,600
Employee Classification: Regular Full-Time


Job Description:

Xerox Global Servicesa division of Xerox provides consulting and outsourcing services that help companies streamline document-related processes, we help companies take a fresh look at the way they do business and offer custom solutions that make them more efficient, cost-effective and secure.


Responsibilities:

Drive incremental volume to the Xerox Managed Services print site by:

championing internal sales and marketing initiatives,

facilitating the blending and eventual transition of offset printed documents to digital platforms,

facilitating the transition of static documents to personalized documents,

facilitating the redesign of monochrome documents to 4color-digital,

transitioning warehoused/inventoried documents to "print on demand.”

Develop FreeFlow WebServices document and process templates that:
demonstrates the value of FreeFlow Web Services technology and helps drive customer adoption of the technology, leverages FreeFlow WebService capabilities to capture new customer applications and extend the services of the Managed Services production site to a broader set of end users.

Consult with clients as they design their documents to ensure optimal quality when digitally output.

Work with the client and site operations teams to improve the overall document lifecycle by increasing efficiency, lowering costs, or increasing the effective value of their documents.

Identify additional business opportunities that utilize Xerox people, partners, technology and solutions to enable the achievement of client's communications objectives.

Act as the point of contact to resolve any customer complaints while maintaining a high level of Customer Satisfaction.

Work with the client and the site operations teams to develop and implement Web Document Submission strategies.

Conduct Web Document Submission end user training and customer demos as required.

Provide ongoing administrative support for Web Document Submission software.

Identify and document best practices for successful site implementation and customer adoption of FreeFlow WebServices Software and share this information with the DPP DA community of practice.

Provide monthly performance reporting to the Document Advisor Office, site operations and client management teams.

At appropriate sites, monitor the status of FreeFlow implementations and quantify the effectiveness of these implementations against expectations.

Strong credibility with clients

Utilizes consultative selling skills to identify customer pain points

Strong project management skills

Strong communication [including written and presentations] skills

Proven ability to influence decisions

Able to raise issues with others in a way that maintains trust and credibility

Proven ability to build and maintain high level professional relationships

Strong teamwork skills

Proven passion for learning and thought leadership with the intent to continuously improve knowledge and skill set that ensures customers receive the highest possible value and return on their investment


Requirements:

2 year business school experience or equivalent business administration experience.

2 year technical school degree in graphic design or a portfolio that demonstrates equivalent experience.

2 years experience in digital reproduction environments.

Knowledge is required in all areas the document lifecycle. This includes: job/file design, use of industry standard design applications, file preparation for print including all common PrePress activities including web submission and workflow, knowledge of common Print methodologies (Web, Litho and Digital) document production and finishing, warehousing, and mail/fulfillment.

Project and account management experience

Excellent organizational and time management skills

Proficient in the Adobe Creative Suite, Quark xPress, MS Office.

Direct mail experience a plus

Experience with personalization software a plus

Experience working in a pre-press environment a plus

Sales experience a plus

Working knowledge of iWay or Xerox FreeFlow a plus
Drawing on diversity of a global workforce and offering an equal opportunity to achieve success. EOE M/F/D/V.