AutoReqId 5641BR
Common Job Title Xerox Customer Service Engineer - Elko/Battle Mountain, NV
Primary Work Location NV, Reno
Employee Classification: Regular Full-Time


Job Description:
Customer Service Engineer responsible forservice on copy/fax/print equipment inassigned territory with minimal assistance. Provides support to others as required. Take ownership for customer problem resolution with minimal support required. Incorporate customer requirements into service call process.Escalatefor assistance as required. Use documented work processes that improves productivity and achieves business results. Possess full knowledge of business and technology processes (i.e. Call handling, Customer Maintenance Practices, parts management, asset tracking, retrofits,etc.). Participate in discussions on focus areas or processes. Identify performance issues (reliability, response time, etc.) and resolves them through the use of New Quality tools. Identify and resolve customer-training issues on assigned products. Able to contribute to the decision making process and accepts and implements outcomes. Resolve technical problems with minimal assistance. Utilize available technical resource tools to maintain product knowledge. Achieve assigned customer, productivity, and expense objectives for territory. Manage and plan activity to ensure productive workday. Perform after-hours coverage and/or flex workweek schedule as required.


Requirements:
Typical range of experience is 0 - 4 years in a technical customer environment. **Note that experience is meant to provide general experience ranges. Tenure is not a key factor in level placement. High School Diploma. Entry level CSE qualification, which includes successful completion of Entry Level Battery.