AutoReqId 5473BR
Common Job Title Sr. Associate Client Manager eDiscovery & Litigation Consultant
Primary Work Location NY, New York City
Employee Classification: Regular Full-Time


Job Description:


Xerox Corporationis a $15.7 billion technology and services enterprise that helps businesses deploy Smarter Document ManagementSMstrategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results.
Part of the Xerox Global Services organization,Xerox Litigation Services(XLS) provides in-house counsel and their outside law firms an enterprise-wide discovery management process with services that mitigate risk, control costs, and allow access to critical information, anytime, anywhere. XLS is built on a unique combination of the most scalable, high performance discovery management technology and the largest group of experienced discovery consultants and professionals in the industry.

Position Objective
Client Service Managersensure client satisfaction by applying project management methodology to meet all Service Level Agreements and for implementing tactical and strategic plans to address all aspects of the legal discovery process.
Successful candidates are ambitious team players who are passionate about business and can proactively manage and resolve high-stress situations.

This position requires a person who is:
a creative thinker; client focused; able to build meaningful relationships; self-motivated; and flexible and adaptive.


Requirements:



Required Skills

3 -8 years of business experience dealing with various levels of business and technical staff.

Excellent verbal and written communication skills and the ability to conceptualize and communicate to non-technical audiences.

Experience in setting priorities and concurrently working on multiple tasks within aggressive timelines and deadlines.

Strong team-oriented player also capable of working independently and taking ownership of projects without prompting.

Strong proficiency with standard desktop applications and internet browsers, as with MS Excel, Access and Word (office suite).

Bachelor's degree; advanced degree such as MBA or JD a plus.

Our professionals receive comprehensive training covering business and technical skills through a variety of formal and informal training programs. This ongoing professional development provides opportunity at every level to acquire and build specialized skills faster. Learning takes place through collaboration with teammates, and formal training conducted online and in the classroom. Drawing on diversity of a global workforce and offering an equal opportunity to achieve success. EOE M/F/D/V.

Keywords:
Project Management, Client Service, business analysis, business analyst, PMP, CSR, Customer Service, Legal, E-Discovery, eDiscovery, litigation