AutoReqId 3554BR
Common Job Title NOC Operator
Primary Work Location NY, Albany
Employee Classification: Regular Part-Time


Job Description:

TheNOCteam monitors the XLS (Amici) application and XLS systems and networks. Ultimately, 24 hours a day, 7 days a week, monitor the application and flag exceptions (e.g., via the real-time app log). Coordinate all critical issues & site outages through clear, concise, & timely communication to the Site Issues list.


Responsibilities:

Provides first level support for Site Issues.

Identifies and clears blocked databases locks.

Ensures that the database, session manager, or web app servers are accepting connections.

Removes internal users from the system if the load is too high.

Escalates issues to the appropriate team (e.g., DBAs, SysOps, App Developers, etc.) but continues to own the overall resolution of the issue.

Documents efficient procedures for timely resolution of Issues and Incidents.

Code additional monitoring scripts or tools that augment the overall Monitoring System.

Uses best practices in all code development.


Requirements:

Entry level

Monitor NOC Console and other alert reporting mechanisms

First level response to known Incident types

Refer unknown errors/problems to NOC Analyst for guidance or to appropriate operating group at XLS for resolution

All members of the NOC Monitoring team should have very strong written & verbal communication skills coupled with a broad understanding of relational databases, linux, PHP, & application development.

Team members will also have an unwavering commitment to preventing and solving client issues in the most timely manner.
Drawing on diversity of a global workforce and offering an equal opportunity to achieve success. EOE M/F/D/V.